Terms and Conditions

Trading conditions for Soeurs ApS
Soeurs ApS
Vesterbrogade 17A, 3250 Gilleleje
Phone: 91177130
CVR: 42993360

Payment
Soeurs ApS accepts online payments with Visa, Mastercard, Mobilepay Online, Maestro, American Express, Paypal.
Payment will only be debited from your account when the physical item is dispatched - unless otherwise agreed or stated in your order.
All amounts on the website include VAT and are priced in Danish kroner (DKK).
Soeurs ApS uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and cannot be read by outsiders.

Delivery
The delivery time for your order is, as a rule, 1-3 working days, unless otherwise stated under the product. We offer the following delivery methods: Collection, GLS Business, GLS Private and GLS Parcel Shop. You will always receive a track and trace number as soon as we have dispatched your order, so you can follow your package - from our warehouse to your home.

Right of withdrawal
There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order is delivered. Any return costs are borne by the customer themselves, and we do not accept returns sent to the parcel shop or per cash on delivery. Wishes for cancellation must be communicated to us no later than 14 days after delivery by email info@soeurs.dk . In the message, please make clear your wish to use the right of cancellation.

Condition of the item upon return
You are liable for the deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you must try the product in the same way as if you shopped in a physical store. If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Soeurs ApS to assess the condition of the goods.

Right of complaint
There is a 2-year warranty on products in accordance with the Danish Sales Act. The right to complain applies to all defects in material and manufacturing. Complaint regarding errors and defects must be notified to Soeurs ApS within a reasonable time after receipt of the goods.
Here the max. two months as a reasonable time, unless otherwise agreed.
We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual operation of the product.
Soeurs ApS covers the return costs to a reasonable extent.
When returning, contact the company:
Soeurs ApS
Vesterbrogade 17A
Tel: 91177130 or email info@soeurs.dk
Note! Complaints are NOT accepted if these are sent by cash on delivery.

Customer & Privacy Policy
We do not resell personal information and do not share your personal information with others. They are only registered in our customer register. You can have your information deleted at any time.
In order for you to enter into an agreement with Soeurs ApS, we need the following information:
. Name
. Address
. Phone number
. Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Soeurs ApS and stored for up to five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
The directors and employees at Soeurs ApS have access to the information registered about you.
The data controllers in Soeurs ApS are Simone and Nicoline Wiuf Larsen.

We do not store and transmit customer information encrypted.
As registered with Soeurs ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be addressed to info@soeurs.dk .

Cookies
At www.soeurs.dk, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy .

Consumer protection
Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Appeal options
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

In the event of a complaint, our email address must be stated: info@soeurs.dk as well as the website on which you purchased the item.